Order & Payments

Order & Payments – Get Stello

1. How to Place an Order

• Browse our products and select the variant you want.

• Click “Add to Cart”, then “Checkout” when you’re ready.

• On the checkout page, fill in your shipping and billing information.

• Review your order before confirming — make sure everything (product, quantity, shipping address) is correct.

2. Accepted Payment Methods
We support a variety of payment options for your convenience and security:

• Credit / Debit Cards (Visa, MasterCard, American Express, etc.)

• PayPal

• Other local or region-specific payment gateways (if applicable)

All payments are processed securely via our payment provider.

3. Payment Authorization & Verification

• When you place an order, we may perform validation checks or request authorization from your payment provider.

• If we are unable to authorize the payment, the order may be canceled, and we will notify you.

4. Pricing & Currency

• All prices are displayed in store currency, e.g., EUR / USD and include applicable taxes, unless otherwise stated.

• We reserve the right to update prices at any time, prior to order confirmation, due to changes in costs, currency fluctuations, or other supply-chain variables. Terms

• If the price of your order changes after you place it (very rare), we will notify you and allow you to cancel or confirm the updated order.

5. Order Confirmation

• After you place an order, you will receive an email confirmation with your order number, details, and estimated shipping date.

• Please keep this email handy — you’ll need your order number for any future inquiries or support.

6. Payment Security

• We use secure, PCI-compliant payment processing to protect your payment information.

• Your card or payment details are never stored on our servers.

7. Payment Issues / Failed Payments

• If your payment fails:

  1. Double-check your card details, billing address, and payment method.

  2. Try using a different payment method (e.g., PayPal).

  3. Contact your bank or payment provider if the issue persists.

• If we cannot process your payment, we will email you with next steps or to cancel the order.

8. Taxes & Duties

• For orders delivered within [your country/region], taxes (VAT / GST / sales tax) are included in the displayed price.

• For international orders: Customers may be responsible for customs duties, import taxes, or other fees charged by your country. These are not covered by Get Stello.

9. Order Cancellations

• You may request to cancel your order before it ships by emailing us at support@getstello.shop. Please include your order number in the email.

• Once the order has shipped, cancellation is no longer possible; you may instead return the item (see our Returns Policy).

10. Refunds & Returns

• For details on how to return a product or request a refund, please visit our Returns & Policies page.

• Refunds will generally be made to the original payment method used for the purchase.

• Please allow a few business days for the refund to show in your account, depending on your bank or payment provider.

11. Questions?
If you have any questions about placing an order, payment, or anything else, feel free to reach out: support@getstello.shop, or via our Contact Us page.